Frequently Asked General Questions
Availability can change throughout the day. We recommend checking our online booking system for live availability before traveling. If time slot shows as unavailable online, it means that the session is fully booked and we unable to admit additional visitors, including walk-ins.
For health and safety, and capacity control, we operate strict time-slot limits. If a session shows as fully booked online, we are unable to admit additional visitors, including walk-ins. We strongly recommend booking in advance, particularly during weekends, school holidays, and bank holidays, as sessions often sell out.
We strongly recommend booking online in advance to secure your preferred time slot. We operate strict capacity limits. During busy days, weekends, and school holidays, sessions often sell out and walk-ins cannot be guaranteed entry. If tickets are unavailable online, this means the session is fully booked and we are unable to admit additional visitors.
Your 30-minute slot is your arrival time, not how long you can stay. It helps us stagger bookings, manage parking, and minimise queues during busy periods. Once you've checked in, you're free to enjoy the farm park - your visit is not limited to 30 minutes.
Only guide dogs are permitted on site.
Yes, gift vouchers are available to purchase online via our website.
We do not currently have a dedicated gift shop on site. However, during selected events we may offer a small range of seasonal items. Availability varies depending on the event and time of the year.
Yes, we cater for a wide range. Our indoor soft play features dedicated areas for babies, toddlers, and older children, while the outdoor park offers a variety of play equipment and animal experiences suitable for different age groups.
Yes, we are open most of the year, with certain activities running seasonally. Please check our website for any planned closures.
Yes, socks must be worn at all times. For safety reasons, no food, drinks, or badges are allowed in the soft play area.
No, lockers are not currently available.
Yes, toilets are located close to the soft play area for convenience.
Yes, baby changing facilities are available on site.
Yes, all main areas of the park are accessible by wheelchair.
Yes, the park has flat, concrete paths throughout. The only slightly uneven area is the gravel railway bridge.
Yes, for pre-booked group visits only. We do not accept large groups on weekends, bank holidays, half-term, or school holidays.
Yes, we offer free on-site parking.
Re-entry is not normally permitted. In rare cases, guests may briefly return to their car with a hand stamp - please speak to reception first.
Term-time weekday afternoons are generally quieter. Weekends and bank holidays are typically our busiest periods. For the best availability, we recommend booking online in advance.
Most families stay between 2-4 hours, though many choose to spend the full day depending on children's age.
Yes, except during Christmas closure period (as listed on our website). Bank holidays are peak-priced and online is strongly advised.
Yes, we are open during school holidays. These periods operate on peak pricing and can sell out, so booking online in advance is strongly recommended. Please check our website for availability and any special events.
Last entry is 4pm on term-time weekdays and 3:30pm on weekends, bank holidays, and school holidays.
We close at 5pm daily.
We are a rain-or-shine attraction with a large indoor soft play, café, and undercover animal areas, so there is still plenty to enjoy in wet weather.
Frequently Asked Ticket Questions
We do not currently offer Blue Light Card discounts.
Pricing varies depending on the date and season.
Weekends, school holidays, bank holidays, and half terms are typically our busiest periods and may operate on peak pricing.
To remove items from your basket, please return to the booking page and delete the tickets before proceeding to checkout. If the basket is not clearing, please refresh the page and try again in private/incognito browser window.
A deposit is required at the time of booking to secure your party date and time slot . All deposits are non-refundable and non-transferable. As we operate with strict capacity limits and allocate rooms and staff specifically for your bookings, deposits cannot be refunded or moved to another date. The remaining balance is payable on the day of the party.
All tickets are non-refundable. As we operate strict capacity limits, tickets are reserved specifically for your selected date and time slot. Please double check your date before confirming your booking.
Online bookings can be amended up to 48 hours before your visit via your booking account, subject to availability. Changes cannot be made within 48 hours.
No, tickets are non-transferable and cannot be passed to another family. Seasonal events (including Santa), party bookings and school bookings are also nontransferable.
Yes, tickets can be purchased on the day, subject to availability. However, we strongly recommend booking online in advance to secure your preferred time slot. During busy periods, sessions may sell out and walk-in entry cannot be guaranteed. If a time slot is unavailable online, it means that session is fully booked.
Yes. All visitors require a ticket to enter the park. This includes both children and adults.
If the disabled guest has a valid Access Card with +1 or +2 symbol, you only need to book and pay for the child's ticket online. The accompanying adult(s) do not need to book separately. Please bring the Access Card with you and show it to reception on arrival, and we will apply the free entry accordingly.
Children under 18 months enter free of charge. Children aged 18 months and over require a paid child ticket.
Entry includes access to the farm park, animals, outdoor play areas, and indoor soft play. Some additional actives (such as animal feed or train rides) carry an extra charge.
We run seasonal offers at selected times. Please check our website or social media pages for the latest promotions.
We strongly recommend booking online in advance, especially during weekends and school holidays, as we can sell out. Booking guarantees entry helps avoid disappointment.
No. Adult and child tickets must be purchased separately.
Frequently Asked Attraction Questions
Yes. Animal feed is available to purchase at reception for an additional cost. Most animals can be fed, and any restrictions are clearly signposted.
We have a variety of friendly farm animals including goats, sheep, pigs, ponies, and more.
Yes, indoor soft play is included with general admission.
No, the train ride is available daily and can be purchased at reception or online for an additional cost.
No, animal feed is available at an additional charge.
Frequently Asked Food & Drinks Questions
Yes, we offer child-friendly meal options and baby food is available in the cafe.
Yes, our cafe team can assist, with warming bottles or baby food where possible.
Yes, please speak to a member of staff before ordering, and we will do our best to assist.
Picnics are welcome in designated outdoor areas only. Outside food is not permitted inside the cafe or soft play areas.
Yes, hot food is available during cafe opening hours.
Yes, we have an on-site cafe serving hot and cold food and drinks.
Frequently Asked School Trips Questions
Yes, a minimum of 15 children is required for school or group rates.
Yes, we welcome school visits and group bookings. All school trips must be pre-booked in advance via our website. A minimum of 15 children is required to access our group rates. A deposit is required to secure your booking, with remaining balance payable two weeks before your visit. For availability, pricing, and booking, please visit our website. School visits cannot be booked on arrival.
Frequently Asked Party Questions
You can arrive 15 minutes early to decorate the room (please note that early entry before this is not permitted). General farm entry outside the party isn't included.
Of course, you're welcome to bring decorations for the room, however we kindly ask you not to stick decorations to the wall with adhesives.
These are not supplied, but you are welcome to bring your own.
Nothing, they are all the same.
Final numbers on the day are fine, as everything is cooked fresh to order.
Yes of course, these are not supplied.
Yes; the minimum is 10 children. We ask that you book the maximum number of children you are expecting to invite, you will only pay the deposit for the 10 children £170. You then only pay for the ones who turn up on the day. (Please note our maximum number of children is 30).
We will only charge you for the number of guests that turn up on the day (Minimum of 10 required). The final balance is paid on the day.
It depends on numbers, you get 1 free adult with every invited child, and 2 free adults for the birthday child. Extra adults/children are charged at £8.50.
Most parties find that they do not need to spend anything else except for food and drinks for themselves. There are no other charges unless you choose to go on the train ride or play mini golf @ £3pp or a bag of animal feed for £2.
We ask for the party list 10 days in advance, including names, food options, and any allergies, rather than on the day so we can prepare. Minor adjustments can still be made on the day.
Once your party time has ended, we hope all your guests have had a brilliant time. It's then time to vacate the party room so we can prepare for the next booking, and you can settle any remaining balance at reception before you head off.
Party deposits are non-refundable. You may reschedule your party reservation ahead of time though.
15 minutes before your booked slot, for setup and decorating only. The 2 hour party time starts at your actual slot time, not from when you arrive to decorate.
Not as part of the party booking. Anyone wanting extra time at the farm outside the 2 hour party window needs to book online and pay full entry for the day.