Question 1

Are you fully booked today?

Accepted Answer

Availability can change throughout the day. We recommend checking our online booking system for live availability before traveling. If time slot shows as unavailable online, it means that the session is fully booked and we unable to admit additional visitors, including walk-ins.

Question 2

What happens if you are fully booked?

Accepted Answer

For health and safety, and capacity control, we operate strict time-slot limits. If a session shows as fully booked online, we are unable to admit additional visitors, including walk-ins. We strongly recommend booking in advance, particularly during weekends, school holidays, and bank holidays, as sessions often sell out.

Question 3

Can we just walk in?

Accepted Answer

We strongly recommend booking online in advance to secure preferred time slot. We operate strict capacity limits. During busy days, weekends, and school holidays, sessions often sell out and walk-ins cannot be guaranteed entry. If tickets are unavailable online, this means the session is fully booked and we are unable to admit additional visitors.

Question 4

What does the 30-minute time slot mean?

Accepted Answer

Your 30-minute slot is your arrival time, not how long you can stay. It helps us stagger bookings, manage parking, and minimise queues during busy periods. Once you checked in, you're free to enjoy the farm park - your visit is not limited to 30 minutes.

Question 5

What are your opening hours?

Accepted Answer

Our opening hours are 10am-5pm daily. Last entry is 4pm on weekdays and 3:30pm on weekends, school holidays and bank holidays. If you are messaging outside these hours, we are currently closed but will respond when we reopen at 10am.

Question 6

Are the dogs allowed?

Accepted Answer

Only guide dogs are permitted on site.

Question 7

Do you sell gift vouchers?

Accepted Answer

Yes, gift vouchers are available to purchase online via our website.

Question 8

Do you have a shop or souvenirs?

Accepted Answer

We do not currently have dedicated gift shop on site. However, during selected events we may offer a small range of seasonal items. Availability varies depending on the event and time of the year.

Question 9

Is the park suitable for toddlers and older children?

Accepted Answer

Yes, we cater for a wide range. Our indoor soft play features dedicated areas for babies, toddlers, and older children, while the outdoor park offers a variety of play equipment and animal experiences suitable for different age groups.

Question 10

Are you open all year round?

Accepted Answer

Yes, we are open most of the year, with certain activities running seasonally. Please check our website for any planned closures.

Question 11

Do children need to wear socks in soft play?

Accepted Answer

Yes, socks must be worn at all the times. For safety reasons, no food, drinks, or badges are allowed in the soft play area.

Question 12

Do you have lockers?

Accepted Answer

No, lockers are not currently available.

Question 13

Are the toilets near the soft play?

Accepted Answer

Yes, toilets are located close to the soft play area for convenience.

Question 14

Are there baby changing facilities?

Accepted Answer

Yes, baby changing facilities are available on site.

Question 15

Are all areas wheelchair accessible?

Accepted Answer

Yes, all main areas of the park are accessible by wheelchair.

Question 16

Is the park suitable for pushchairs and wheelchairs?

Accepted Answer

Yes, the park has flat, concrete paths throughout. The only slightly uneven area is the gravel railway bridge.

Question 17

Can coaches or minibuses park on site?

Accepted Answer

Yes, for pre-booked group visits only. We do not accept large groups on weekends, bank holidays, half-term, or school holidays.

Question 18

Is there free parking?

Accepted Answer

Yes, we offer free on-site parking.

Question 19

Can we leave and come back the same day?

Accepted Answer

Re-entry is not normally permitted. In rare cases, guests may briefly return to their car with a hand stamp - please speak to reception first.

Question 20

What is the quietest time to visit?

Accepted Answer

Term-time weekday afternoons are generally quieter. Weekends, bank holidays are typically our busiest periods. For the best availability, we recommend booking online in advance.

Question 21

How long do people usually stay?

Accepted Answer

Most families stay between 2-4 hours, though many choose to spend the full day depending on children's age.

Question 22

Are you open on bank holidays?

Accepted Answer

Yes, except during Christmas closure period (as listed on our website). Bank holidays are peak-priced and online is strongly advised.

Question 23

Are you open during school holidays?

Accepted Answer

Yes, we are open during school holidays. These periods operate on peak pricing and can sell out, so booking online in advance is strongly recommended. Please check our website for availability and any special events.

Question 24

What's the last entry time?

Accepted Answer

Last entry is 4pm on term-time weekdays and 3:30pm on weekends, bank holidays, and school holidays.

Question 25

What time do you close?

Accepted Answer

We close at 5pm daily.

Question 26

What happens if it rains?

Accepted Answer

We are a rain-or-shine attraction with a large indoor soft play, café, and undercover animal areas, so there is still plenty to enjoy in wet weather.

Frequently asked questions