Frequently asked questions
Frequently Asked General Questions
Availability can change throughout the day. We recommend checking our online booking system for live availability before traveling. If time slot shows as unavailable online, it means that the session is fully booked and we unable to admit additional visitors, including walk-ins.
For health and safety, and capacity control, we operate strict time-slot limits. If a session shows as fully booked online, we are unable to admit additional visitors, including walk-ins. We strongly recommend booking in advance, particularly during weekends, school holidays, and bank holidays, as sessions often sell out.
We strongly recommend booking online in advance to secure preferred time slot. We operate strict capacity limits. During busy days, weekends, and school holidays, sessions often sell out and walk-ins cannot be guaranteed entry. If tickets are unavailable online, this means the session is fully booked and we are unable to admit additional visitors.
Your 30-minute slot is your arrival time, not how long you can stay. It helps us stagger bookings, manage parking, and minimise queues during busy periods. Once you checked in, you're free to enjoy the farm park - your visit is not limited to 30 minutes.
Our opening hours are 10am-5pm daily. Last entry is 4pm on weekdays and 3:30pm on weekends, school holidays and bank holidays. If you are messaging outside these hours, we are currently closed but will respond when we reopen at 10am.
Only guide dogs are permitted on site.
Yes, gift vouchers are available to purchase online via our website.
We do not currently have dedicated gift shop on site. However, during selected events we may offer a small range of seasonal items. Availability varies depending on the event and time of the year.
Yes, we cater for a wide range. Our indoor soft play features dedicated areas for babies, toddlers, and older children, while the outdoor park offers a variety of play equipment and animal experiences suitable for different age groups.
Yes, we are open most of the year, with certain activities running seasonally. Please check our website for any planned closures.
Yes, socks must be worn at all the times. For safety reasons, no food, drinks, or badges are allowed in the soft play area.
No, lockers are not currently available.
Yes, toilets are located close to the soft play area for convenience.
Yes, baby changing facilities are available on site.
Yes, all main areas of the park are accessible by wheelchair.
Frequently Asked Party Questions
You can arrive 15 minutes early to decorate the room (please note that early entry before this is not permitted). General farm entry outside the party isn't included.
Of course, you're welcome to bring decorations for the room, however we kindly ask you not to stick decorations to the wall with adhesives.
These are not supplied, but you are welcome to bring your own.
Nothing, they are all the same.
Final numbers on the day are fine, as everything is cooked fresh to order.
Yes of course, these are not supplied.
Yes; the minimum is 10 children. We ask that you book the maximum number of children you are expecting to invite, you will only pay the deposit for the 10 children £170, You then only pay for the ones who turn up on the day. (Please note our maximum number of children is 30).
We will only charge you for the number of quests that turn up on the day (Minimum of 10 required). The final balance is paid on the day.
It depends on numbers, you get 1 free adult with every invited child, 2 free for with the birthday child. Extra adults/children are charged at £8.50.
Most parties find that they do not need to spend anything else except for food and drinks for themselves. There are no other charges unless you choose to go on the train ride or play mini golf @ £3pp or a bag of animal feed for £2.
We ask for the party list 10 days in advance, including names, food options, and any allergies, rather than on the day so we can prepare. Minor adjustments can still be made on the day.
Once your party time has ended, we hope all your guests have had a brilliant time. It's then time to vacate the party room so we can prepare for the next booking, and you can settle any remaining balance at reception before you head off.
Party deposits are non-refundable. You may reschedule your party reservation ahead of time though.
15 minutes before your booked slot, for setup and decorating only. The 2 hour party time starts at your actual slot time, not from when you arrive to decorate.
Not as part of the party booking. Anyone wanting extra time at the farm outside the 2 hour party window needs to book online and pay full entry for the day.